Terms of use | MamaPoints

Who are these terms with?

These terms are an agreement between you and Clever Hub Private Limited, a company in Sri Lanka ("we", "us", "our"). They apply to the MamaPoints app, the MamaPoints Kids app and the mamapoints.app website (together, "MamaPoints"). By creating an account or using MamaPoints, you agree to them. If you do not agree, please do not use MamaPoints.

If you downloaded an app from the Apple App Store or Google Play, their own terms also apply to the download. Apple and Google are not responsible for MamaPoints or for supporting it.

Who can use MamaPoints?

The MamaPoints parent app is for parents, legal guardians and other adults who look after children. You must be at least 18 years old to create an account.
MamaPoints Kids is for children, used inside a family that a parent or guardian has set up. Children do not create accounts and do not agree to these terms themselves. The parent or guardian agrees to them on the child's behalf.
You must give accurate information when you sign up, and keep your sign-in details private.

How do family accounts work?

The person who creates a family is its owner. The owner can add children, link kids devices with the family code, and delete the family.
You may add only children you are the parent or legal guardian of, or whom you look after with the permission of their parent or guardian.
Anyone with your family code can link a device to your family. Share it only with devices your children use, and make a new code (Family, then Family code, then Make a new code) if it gets out.
You are responsible for your children's use of MamaPoints Kids, including choosing whether Ask Panda is switched on and how many questions a day they can ask, and for supervising them in a way that suits their age.
You are responsible for anything done through your account. Tell us straight away at info@mamapoints.app if you think someone else has used it.

What is not allowed?

Please use MamaPoints for what it is for: helping your family with tasks, routines and rewards. You must not:

upload anything illegal, harmful, hateful or sexual, or any image that exploits or endangers a child;
use MamaPoints to harass, threaten or harm anyone, including a child;
add someone's personal information without the right to do so;
try to get into another family's data, or into parts of MamaPoints you are not meant to reach;
copy, change, reverse-engineer or interfere with the apps, our servers or our security, except where the law allows it;
use bots or scripts to access MamaPoints, overload it, or try to get the AI features to produce harmful content;
resell MamaPoints or use it to run a business without our written permission.

We may remove content or suspend an account that breaks these rules, and we may report illegal content to the authorities.

What should I know about the AI features?

Mama AI (in the parent app) and Ask Panda (in the kids app) use artificial intelligence to suggest tasks, routines, rewards and plans, and to answer children's questions.

AI can be wrong. Answers and suggestions may be inaccurate, incomplete or unsuitable for your family. Check anything that matters before relying on it.
Not professional advice. Nothing Mama AI or Ask Panda says is medical, health, safety, legal, financial or psychological advice. In an emergency, contact your local emergency services.
Built with children in mind, but not perfect. Ask Panda filters questions and answers for children, but no filter catches everything. Parents can switch Ask Panda off or limit it for each child, and we encourage you to talk with your children about what they ask.
You stay in control. Mama AI shows a proposal you can edit or discard. Nothing it suggests is saved until you accept it.

How AI features handle data is explained in our Privacy policy.

Are stars and rewards worth money?

No. Stars, streaks and rewards in MamaPoints are a way for your family to recognise effort. They are arrangements between you and your children. They are not money, cannot be bought, sold, transferred or exchanged for cash, and have no monetary value. We do not provide or pay for any reward. Whether and how a reward is given is up to the grown-ups in your family.

Who owns what?

Your content is yours. Tasks, events, notes, photos, questions and anything else you or your children add ("your content") belong to you or to whoever created them. You give us a limited, non-exclusive, worldwide, royalty-free permission to store, copy, process and display your content only as needed to run MamaPoints for your family, including sending it to our service providers such as the AI models described in our Privacy policy. This permission ends when your content is deleted, apart from the short retention periods set out in the Privacy policy.

MamaPoints is ours. The apps, website, design, characters (including Panda), artwork, text and software belong to Clever Hub Private Limited or our licensors. We give you a personal, non-transferable, revocable licence to use the apps for your family while you follow these terms.

Feedback. If you send us ideas or suggestions, we may use them without owing you anything.

Does MamaPoints cost anything?

MamaPoints is free to use today. If we introduce paid features, the price and terms will be shown clearly in the app before you buy, and you will never be charged without agreeing first. Purchases would be made through Apple or Google and handled under their terms, including billing, renewals, cancellations and refunds.

How can the agreement end?

You can stop using MamaPoints at any time, and delete your account in the parent app under Settings, then Delete account. If you own the family, this deletes the whole family's data. See Delete your account.
We may suspend or close an account if it breaks these terms, if the law requires it, or to protect children, other users or MamaPoints. Where it is reasonable, we will tell you first and explain why.
If we ever stop offering MamaPoints, we will give you reasonable notice in the app.

The sections on ownership, disclaimers, liability and governing law continue to apply after the agreement ends.

What do we promise, and what not?

We work hard to keep MamaPoints safe, available and accurate. But it is provided "as is" and "as available". As far as the law allows, we do not promise that it will always be available, error-free or secure, that notifications will always arrive on time, or that AI output will be correct. MamaPoints helps you organise family life; it does not replace a parent's own judgement or supervision.

Nothing in these terms takes away rights you have under consumer protection law that cannot be excluded.

Limits on our liability

As far as the law allows, we are not liable for indirect, incidental, special or consequential losses, or for loss of data, profits or goodwill, arising from your use of MamaPoints. Our total liability to you for any claim about MamaPoints is limited to the greater of the amount you paid us for MamaPoints in the 12 months before the claim, or USD 50.

We do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Which law applies?

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute. If you are a consumer living elsewhere, you also keep the protection of the mandatory laws of the country you live in and may bring a claim in your local courts. Before going to court, please email us so we can try to sort things out together.

Can these terms change?

We may update these terms when MamaPoints or the law changes. We will post the new version here with a new date. If a change is significant, we will tell you in the app before it takes effect. If you keep using MamaPoints after that, the new terms apply. If you do not agree, you can delete your account.

If any part of these terms cannot be enforced, the rest still applies. These terms, together with the Privacy policy, are the whole agreement between you and us about MamaPoints.

How do I contact you?

Clever Hub Private Limited, Sri Lanka. Email: info@mamapoints.app