Delete your account
How to delete your account and your family's data from MamaPoints and MamaPoints Kids, and exactly what happens when you do.
This page covers the MamaPoints app (com.cleverhub.mamapoints.parent) and the MamaPoints Kids app (com.cleverhub.mamapoints.kids), both made by Clever Hub Private Limited.
How do I delete my account in the app?
Accounts belong to grown-ups, so deletion happens in the parent app, MamaPoints.
- Open the MamaPoints app and sign in.
- On Home, tap your picture in the top corner to open Settings.
- Under Account, tap Delete account.
- Read What goes, which lists exactly what will be deleted.
- Under Confirm it is you, enter your password, or tap Confirm with Google or Confirm with Apple, depending on how you sign in.
- Tap Delete my account.
Deletion starts straight away and cannot be undone. If it doesn't finish (for example, you lose your connection), just try again: it picks up where it stopped.
What is deleted?
If you created the family (the family owner)
Your account and your whole family are deleted, including:
- your sign-in account and profile;
- the family and its settings, and the family code;
- every child profile, including archived children;
- all tasks, routines, events, rewards, reward requests, stars and star history, streaks and focus sessions;
- all task photos and profile pictures;
- all Ask Panda questions and answers, including ones that were deleted from the history in the kids app but still kept;
- notifications, weekly reports and personal to-do items;
- the anonymous sign-ins of every linked kids device.
If you signed in with Apple, MamaPoints is also removed from your Apple ID.
If you are another grown-up in someone else's family
Your own account is deleted and you are removed from that family. The family, its children and their history stay, because they belong to the family owner.
What happens to my children's devices?
Children don't have accounts of their own, so there is nothing to delete separately in MamaPoints Kids. When the family owner deletes their account, each linked kids device loses access to the family and the kids app clears the family from the device and goes back to the "Let's find your family" join screen. You can then delete the MamaPoints Kids app from the device.
To disconnect one kids device without deleting your account, open the parent app, go to Family, then Family code, and tap Unlink next to the device.
Is anything kept after deletion?
| What | How long |
|---|---|
| Your account and all family data in our database | Deleted immediately |
| Photos and other files | Deleted immediately, then held by Google in a recovery area for up to 7 days before they are gone for good |
| Server logs (they record account and family identifiers, not content such as tasks, photos or questions) | Up to 30 days |
| Emails between you and us | As long as needed to handle your request and keep a record of it |
| Anything we must keep by law | Only as long as the law requires |
See our Privacy policy for how long we keep data while an account is open.
Can I ask for deletion by email instead?
Yes, for example if you no longer have the app or can't sign in.
- Email info@mamapoints.app from the email address on your MamaPoints account.
- Use the subject Delete my MamaPoints account.
- Tell us your name and your family's name. Please don't send your password.
We may ask a question to confirm the account is yours. We will confirm the deletion within 30 days.
You can also email us to delete only part of your data, for example one child's profile and history, or Ask Panda questions, without deleting your account.
Need help?
Email info@mamapoints.app. We reply within 2 business days.